Managing disappointment is as important for businesses as it is for individuals. But it can be particularly hard to do if you’ve been encouraged or threatened by possible change which then, suddenly, seems to evaporate into a big wet nothingness. Take, for instance, the draft groceries code adjudicator bill recently published by the UK’s Department…

Business executives like to stress the impersonality of their work. If things go wrong, then, sure, there are commercial consequences but that’s usually where it ends. Things have to be pretty gross before people start paying any serious attention to personal consequences – and very bad indeed before they recognise a genuine loss of integrity…

Lawyers do funny things to words. Sometimes, of course, they need to create a technical term to cover something that doesn’t exist in ordinary parlance. “Tort” is an obvious example. Yes, you can talk about a civil wrong that has no element of contract to it but that’s a longwinded way of expressing yourself. Most…